What We Collect and Why We Collect It
When you create an account with us, we collect the details you submit — name, contact information, and account credentials — along with transactional records tied to your activity. Payment data connected to Touch 'n Go eWallet, Boost, and GrabPay transactions is recorded at the point
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of each deposit or withdrawal so we can verify the flow of funds and resolve any disputes quickly. We also log device identifiers and session data to keep your account secure and detect unusual activity. Cookies and similar tools track your in-session behaviour so the lobby
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loads consistently across visits. We do not sell or rent your personal data to any external marketing party. Data is retained for as long as your account remains active and for any period required by applicable law; once a retention period expires, records are deleted or
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anonymised. Where we work with third-party service providers — including payment processors and fraud-screening tools — those parties receive only the minimum data needed to perform their function, and they are bound by data-processing terms consistent with this policy. Access to your personal data by our
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internal teams is role-based and logged. This policy applies to all accounts where access is permitted under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.